Refunds and Returns Policy

Last Updated: April 15, 2026

At Lumea Essence LLC, we want you to be completely satisfied with your K-beauty purchase. If something isn’t right, we are here to help.

1. Return Policy Summary

Reason for Return Item Condition Deadline
Defective or Damaged during shipping Open or Sealed (Photo evidence required) 30 Days
Incorrect product sent by our error Open or Sealed (Photo evidence required) 30 Days
Change of mind / “Buyer’s Remorse” MUST be Sealed, in original intact packaging 30 Days
Adverse reaction or allergy Open (Evaluated case-by-case; photos recommended) 15 Days

2. Non-Returnable Items (Exceptions)

For hygiene, health, and safety reasons, the following items cannot be returned:

  • Opened or Used Cosmetics: Any product that has been opened or used is ineligible for return (except for cases of adverse reactions or defects listed in the table above).

  • Final Sale Items: Products purchased during clearance, liquidations, or marked as “non-returnable.”

  • Customer Misuse: Products damaged due to improper use, inadequate storage, or modification by the customer.

  • Destroyed Packaging: Items where the original packaging has been removed or destroyed by the customer without a prior defect.

  • Custom Orders: Personalized orders or special products requested expressly by the customer.

3. How to Start a Return

To initiate a return or report a problem, please email us at sales@lumea-essence.com with:

  1. Your Order Number.

  2. Clear photos of the product and the shipping label.

  3. A brief description of the issue.

4. Refunds

Once we receive and inspect your return (if applicable), we will notify you of the approval or rejection of your refund.

  • Approved Refunds: The credit will automatically be applied to your original method of payment via Stripe within 5 to 10 business days.

  • Partial Refunds: In certain cases, only partial refunds may be granted (e.g., items not in original condition or missing parts for reasons not due to our error).

5. Shipping Costs

  • Our Error/Damaged Items: If the return is due to a defective product or an error on our part, Lumea Essence LLC will provide a prepaid shipping label.

  • Change of Mind: For “Buyer’s Remorse” returns, the customer is responsible for paying return shipping. Original shipping costs are non-refundable.

6. Adverse Reactions

If you experience an allergic reaction, please stop using the product immediately and contact us within 15 days. We evaluate these situations individually to provide store credit or a refund.

7. Contact Us

Lumea Essence LLC Email: sales@lumea-essence.com

Address: